1. Home
  2. FAQ
Help center

X111 General questions & Answers

All your x111 questions answered in one place — registration, login, payments, bonuses, games, and withdrawals.

Verified answers Fully in Bengali Regular updates
50+
General questions
8
Topic-based categories
24/7
Live support
Bengali
Support language

About x111 FAQ

X111 is one of Bangladesh's most popular online gaming platforms, with thousands of members playing every day. This FAQ section was created to provide clear, straightforward answers to the questions they ask most.

Here you'll find detailed information on everything — from registration and login to payment methods, bonus usage, game rules, the withdrawal process, and app downloads. Answers are written in plain, easy-to-understand English suitable for users of all ages.

If you can't find the answer you're looking for, reach out to our live chat support. Our support team is available 24 hours a day, 7 days a week.

Questions are organised by category below. Click on the category you are looking for.
Categories
Need direct assistance?

Chat with us live now or log in to your account.

Log in Register
Useful Links

X111 Support features

We're always ready to answer every question you have

Full Bengali language support

X111's FAQ and support are fully in English. No confusion over language — clear answers, plain and simple.

24/7 Live Chat

Have a question day or night? Reach us anytime via live chat — our team is always ready to help.

Verified information

Every answer is verified by the x111 team and kept regularly updated — no outdated information.

Organised by category

Registration, payments, games, bonuses — each topic has its own section, so you can find what you need fast.

Security guide

Find detailed information on account security, password resets, and 2FA in this FAQ section.

Bonuses & Offers guide

Find out which bonuses are available, what the wagering requirements are, and how to use them — all right here.

Register & Account

Questions about creating and managing your x111 account

To register on x111, you need an active Bangladeshi mobile number and must be at least 18 years old. Simply enter your name, mobile number, and a password — your account will be ready in as little as 3 minutes. An email address is not required.

No. Under x111 policy, each person is allowed only one account. Creating multiple accounts may result in all accounts being suspended and any funds forfeited.

KYC verification may be required before your first withdrawal. You can complete it easily by uploading a photo of your national ID or passport. Once KYC is done, your withdrawal limit increases.

After logging in, you can update your name, email, and password from the Profile section. To change your registered mobile number, please contact support.

Yes, registering on x111 is completely free. There is no fee to open an account, and you become eligible for a welcome bonus as soon as you sign up.

Login & Password

Troubleshooting login and password issues on x111

On the login page, click the "Forgot password?" link. Enter your registered mobile number, receive an OTP, and set a new password. The whole process takes under 2 minutes.

Entering the wrong password 5 times in a row will temporarily lock your account for 30 minutes, after which it unlocks automatically. For immediate access, reset your password or contact support.

Yes, you can log in from both your mobile and computer using the same account. For security purposes, OTP verification may be required the first time you log in from a new device.

2FA (Two-Factor Authentication) adds a second layer of security to your account. When logging in, you'll need to enter both your password and a one-time OTP code sent to your mobile. You can enable 2FA from your Profile Settings. Keeping it on makes your account significantly more secure.

Payment & Deposit

Questions about bKash, Nagad, and other payment methods

You can deposit on x111 via bKash, Nagad, Rocket, and direct bank transfer. bKash and Nagad are the most popular options and credit instantly. Funds are added to your account immediately regardless of the method used.

The minimum deposit on x111 is just BDT 100. You can start playing with that amount right away. Note that some bonuses may require a higher deposit to qualify.

Deposits via bKash and Nagad are usually instant — your balance updates within 1 minute in most cases. Bank transfers may take 1–2 hours. If it has been more than 30 minutes, please contact support.

No, x111 does not charge any fees on deposits. Every amount you send goes directly to your gaming balance. Your mobile banking provider may apply their own transaction charges.

Withdraw

Common questions about withdrawing your winnings

Withdrawal requests are typically processed within 15 minutes to a maximum of 24 hours. bKash and Nagad offer the fastest withdrawals. Bank transfers may take 1–3 business days.

The minimum withdrawal amount is BDT 500. The maximum limit depends on your KYC verification status. Unverified accounts have a lower daily limit; completing KYC significantly increases it.

If it takes more than 24 hours, contact support via live chat. Have your withdrawal reference number ready. If your KYC verification is incomplete, complete that first. Withdrawals may also be on hold if your bonus wagering requirements have not been met.

Bonus & Offers

Questions about x111 bonuses, free spins, and promotions

A welcome bonus is awarded to new members who make their first deposit after registering. The bonus amount and terms may change from time to time. After registering, visit the Promotions page for the latest details.

Wagering requirements mean you must wager your bonus a set number of times before you can withdraw it. For example, a 10x wagering requirement on a BDT 100 bonus means you need to place BDT 1000 in bets. Slots generally help you clear wagering requirements faster.

Free spins are generally available on specific slot games, which are listed in the bonus details. Winnings from free spins can be withdrawn once the wagering requirements are met.

Log in every day to claim your daily login bonus. You can also earn reload bonuses and cashback based on your regular deposits and play activity. Visit the Promotions section after logging in to see current offers.

Games & Slots

Common questions about x111 games

x111 offers 500+ games, including slots, Live Casino, Sports Betting, bingo, and much more. New games are added every week.

Yes, all games on x111 use RNG (Random Number Generator) technology, ensuring completely fair and verifiable outcomes. They are regularly audited by independent third-party auditors.

You can bet on cricket, football, tennis, badminton, and many more sports. Cricket betting is especially popular among Bangladeshi players. Live betting is also available.

Many slot games can be played for free in demo mode. This lets you learn the rules and features without spending real money. Keep in mind that winnings in demo mode cannot be withdrawn.

App & Downloads

Questions about downloading and using the x111 mobile app

x111 app directly Download page Available for both Android and iOS. To install the APK file directly, you may need to enable "Unknown Sources" in your phone's settings.

Yes, the x111 app includes all the features available on the website — playing games, deposits, withdrawals, checking bonuses, and live chat support, all from the app. You will also receive push notifications.

Yes, you can log in quickly using fingerprint or Face ID on supported devices. After your first login, enable biometric login from the app settings.

Security

Common questions about account and data security

Yes. x111 uses SSL encryption to keep all your data secure. Your personal information is never shared with third parties. To learn more, Privacy Policy Read.

If you suspect any suspicious activity, change your password immediately and notify support via live chat. The support team will quickly verify your account and take the necessary action.
  • Change password
  • Enable 2FA
  • Contact support
  • Log out of other devices

Use a password of at least 8 characters that includes uppercase letters, lowercase letters, numbers, and special characters. Avoid using your date of birth or phone number as a password, and never reuse passwords from other sites on x111.
Age restriction
x111 is strictly for users aged 18 and above. Registration by minors is strictly prohibited. For more information, Responsible Gaming Read.
Responsible Gaming
Gaming is for entertainment. If you're experiencing financial difficulties or feel you're losing control of your play, please contact support. A self-exclusion option is available.
Get Started Now

Found your answer? Now Start Playing Apply

Register for free on x111 and enjoy 500+ games. Deposit via bKash, claim your welcome bonus, and start playing today.

Register for free Log in

Upon registration Terms and Conditions and Privacy Policy you agree.

3 minutes
Registration time
Free
Registration fee
500+
Game Access
24/7
Bengali language support
বাংলা